Assessor Resource

AURVNA4004
Apply insurance industry knowledge to vehicle loss assessment

Assessment tool

Version 1.0
Issue Date: May 2024


Work involves applying insurance industry knowledge to a vehicle loss assessment in the loss assessment environment. Loss assessment may relate to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.

This unit describes the performance outcomes required to apply insurance industry knowledge to vehicle loss assessment. It involves using insurance industry terminology and trends; and applying policy, Acts and regulations to ensure the correct conduct of a vehicle loss assessment.

Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with their relevant regulatory authority.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

use insurance industry terminology and vocabulary in the correct context

understand and comply with insurance industry principles, obligations and compliance requirements

identify relevant reporting requirements

apply loss assessment processes, procedures and policies

determine incident-related damage

write reports, including vehicle assessment reports and Written-Off Vehicles Register (WOVR)

determine accuracy of vehicle damage estimate.

Context of, and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

a range of motor vehicles with both minor and extensive damage

relevant documentation, including manufacturer specifications and costs, workshop and body repair manuals, estimate documentation, incident description and repair order

relevant information (e.g. staff numbers and availability, cost parameters, and external contractor information)

relevant tools and equipment

repair job details

Repair Times manuals.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

technical skills to compare condition of vehicle to incident description and analyse outcomes to determine incident-related damage

communication skills to:

use insurance industry terminology and vocabulary

engage with repairers and specialist providers

literacy skills to:

apply loss assessment processes, procedures and policies

interpret and apply statutory insurance industry principles, obligations and compliance requirements

use common industry terminology

understand broad insurance industry structure, functions and relationships

apply organisation-specific policies, procedures and processes

write reports and fill out templates and proformas

numeracy skills to:

interpret technical measurements

determine accuracy of vehicle damage estimate

problem-solving skills to clarify policy and privacy law discrepancies

technology skills to use communication devices and computerised equipment to access insurance industry information

Required knowledge

technical knowledge of motor vehicle mechanical, electrical, surface and structural:

damage and faults

dismantling and repair methods

methods of sourcing current retail costs of vehicles and vehicle components and materials

vehicle inspection and damage assessment procedures and methodologies, including repair set-ups and dismantling procedures

current assessing and quoting methodologies

relevant automotive websites to locate current best practice and future trends information

general insurance industry knowledge, including relevant sections of:

Competition and Consumer Act

contract and insurance law

copyright law

Insurance Contracts Act

intellectual property

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

privacy law

State or Territory Fair Trading Act

methods of sourcing manufacturer and component supplier specifications, including workshop manuals and repair guides

applicable commonwealth, state or territory laws, regulations and standards relating to vehicle loss assessment, including:

environmental regulations

legislation

Workplace Health and Safety (WHS) Act

workplace processes, policies and procedures relating to vehicle loss assessment and reporting requirements

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Terminology and vocabulary must include:

agreed value

assessments

certificates of insurance

claims

depreciation

excess

indemnity

market value

misrepresentation

mitigation

no claim:

bonus

discount

rating

non-disclosure

policy book

pool of funds

premium

pre-accident condition

product disclosure statement (PDS)

reinsurance

renewals

subrogation

underwriting

unreasonable or capricious grounds.

Trends and technology may include:

digital imaging

electronic-based researching and reporting

laptop

mobile phone

tablet.

Principles, obligations and compliance requirements must include:

Australian Prudential Regulatory Authority (APRA) regulations

Financial Services Reform (FSR) Act

General Insurance Code of Practice

Insurance Contracts Act, including:

duty of disclosure

utmost good faith

intellectual property principles and practice

Motor Vehicle Insurance and Repair Industry Code of Conduct

Competition and Consumer Act

copyright law

privacy law

commonwealth, state or territory regulatory requirements

statutory changes to the criteria of the national WOVR.

Reporting requirements may include:

WOVR

state or territory statutory requirements and reporting documentation.

Loss assessment processes, procedures and policy may include:

filling out and submitting a template or proforma:

assessment report

WOVR

writing and submitting:

assessment report

fraud indicator report

PDS

vehicle condition report

WOVR.

Condition of vehicle may include:

damage while parked

direction of impact (DOI) appropriate to incident description

old and inconsistent damage

potential for roadworthiness

pre-accident condition and potential contributing factors

registration

transfer damage

vehicle identification number (VIN).

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures 
Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work 
Insurance industry terminology and vocabulary are used in the correct context 
Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices 
Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied 
Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are determined and complied with 
Reporting requirements and procedures are identified 
Requirements under privacy law are identified, clarified where necessary, and complied with 
Knowledge of loss assessment processes, procedures and policy is applied 
Condition of vehicle compared to incident description is analysed to determine incident-related damage 
Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied 
Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards 

Forms

Assessment Cover Sheet

AURVNA4004 - Apply insurance industry knowledge to vehicle loss assessment
Assessment task 1: [title]

Student name:

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

AURVNA4004 - Apply insurance industry knowledge to vehicle loss assessment

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Assessment task 1: [title] Result: Competent Not yet competent

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Overall assessment result: Competent Not yet competent

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